Reviews & Ratings

Shipping Methods & Details

• Ground: $9.99
• 3 Days Delivery: $15.99
• 2 Days Express: $20.99
• Next Day Delivery: $25.99
• Add to cart for extra saving and discounts

Home > Help Desk

Understanding Newly Overhauled Products

What exactly does Newly Overhauled mean?
Newly Overhauled according to the dictionary means: A thorough examination or repair.
Newly Overhauled electronics are products returned by customers for multiple reasons. After it is returned, it is sent back to the manufacturer and it is restored back to its original state. Following it’s restoration it goes through extensive testing then sent back to us in a new box. In most cases, the box is simple and not the original box. This does not mean that the product is of any difference then the original manufacturer box that it came in. Actually, buying Newly Overhauled products is better than buying a new product because it is much cheaper and still comes with some kind of warranty. Usually a full 1 year warranty backs it, but that depends on the manufacturer.

What makes a “Newly Overhauled" or "Reconditioned” item such an excellent purchase?

• Newly Overhauled or reconditioned products maintain high quality standards.
• Each item is checked at least twice for proper working condition and quality. In fact, Newly Overhauled or reconditioned goods have a very low (2-percent) rate of return.
• The price you pay for a Newly Overhauled or reconditioned item is much lower than retail price.
• Newly Overhauled products have a full one year warranty.

Why would a product become Newly Overhauled?

• A Customer Return - Most major retailers have a 30-day return policy for their products and many consumers, for whatever reason, return products within that time period. Most of the time if there is nothing wrong with the product, a retailer will just reduce the price and resell it as an open box special - still having the new product warranty. However, if there is some sort of defect present in the product, many retailers return the product to the manufacturer were it is inspected and corrected, and then specially repackaged for sale as a Newly Overhauled item. These will typically be sold through outlets or through the largest of the manufacturer's resellers
  


• Demonstration Units - At the retail store level, most retailers sell their old demos off the floor, some manufacturers will take them back, inspect and/or repair them, and send them back out as Newly Overhauled units for sale (though this is less common). This may also apply to demo units used by the manufacturer at trade shows, returned by product reviewers, and internal office use. All of these are considered Newly Overhauled units.
  
  
• Production Defect - In any assembly line production process, a specific component can show up as defective because a faulty processing chip, power supply, disc loading mechanism, or other factor. Most of the time, this is caught before the product leaves the factory, however, defects can show up after the product hits store shelves. As a result of customer returns, inoperative demos, and excessive product breakdowns within the warranty period of a specific element in the product, a manufacturer may "recall" unsold products from a specific batch or production run that either exhibits the same defect, or is expected to show this issue. When this occurs, the manufacturer can repair or upgrade all the defective and non-defective recalled units, and send them back out to retailers as Newly Overhauled units for sale.


• Opened Box - Some times, a customer asks to see what is inside, then decides not to buy. Realistically, there is no issue here other than the box was opened and was sent back to the manufacturer for repacking (or repacked by the retailer), the product can be considered Newly Overhauled (though not always - it depends on the degree of unpacking that occurred). This is because it required "factory" repacking, even though no refurbishing has occurred.


• Overstock - If a retailer has an overstock of a particular item they simply reduce the price and put the item on sale or clearance. However, sometimes, when a manufacturer introduces a new model, it will "collect" the remaining stock of the older models still on store shelves and redistribute them to specific retailers for quick sale. In this case, the item can be sold either as "a special purchase" or can be labeled as Newly Overhauled.

What This Means For The Consumer

Basically, when an electronic product is shipped back to the manufacturer, for whatever reason, it is inspected, restored to original specification (if needed), tested and/or repackaged for resale, the item can no longer be sold as "new", but can only be sold as "Newly Overhauled".

It is not always clear what the exact origin or condition of a Newly Overhauled product is. It is impossible for the consumer to know what the reason is for the "Newly Overhauled" designation for a specific product. Only the factory, or refurbishing center has knowledge of this issue or reason for the designation.

Therefore, taking all of the above possibilities into consideration, here are several questions you need to ask when shopping for a Newly Overhauled product.

• Is the Newly Overhauled unit being sold by a retailer that is also authorized to sell new products? This means that you can have confidence in that reseller.
• Does the Newly Overhauled unit have a U.S. warranty? It is always important to read the warranty carefully to avoid misunderstandings.
• Does the retailer offer a return or exchange policy for the Newly Overhauled unit? Legitimate resellers stand behind their products, whether they are new or Newly Overhauled.
• Does the retailer offer an extended service plan for the item? This doesn't mean you have to buy an extended warranty -- but whether or not they offer one indicates their degree of support for the product.

If the answers to all of these questions are positive, purchasing a Newly Overhauled product can be a very smart move. Although some Newly Overhauled products may be repaired or serviced units, it is very possible that the product merely had a minor defect during its initial production run (such as a series of defective chips, etc...) or subject to an earlier recall. However, the manufacturer can go back, repair the defect(s) and offer the units to retailers as "refurbs".

In Summary

Buying a Newly Overhauled item is a great way to get a great buy on an outstanding product at a bargain price. There is no reason the label "Newly Overhauled" should cause you to hesitate. Remember, the unit has been given more attention than a traditional "new" product. And the rule of thumb for electronics is: if they run, they will likely run forever!

The most important consideration is simply that the retailer backs up the product with some sort of return policy and warranty to the extent that you feel comfortable making the purchase.