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PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for 1 Stop Camera

To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:

What information does 1 Stop Camera COLLECT and how is the information USED?
We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or “URL”) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

Does 1 Stop Camera Web site use COOKIES or OTHER TECHNOLOGIES to collect information?
While visiting our Web site, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery or installation, contact 1 Stop Camera with a question or concern, apply for employment with 1 Stop Camera, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above. 1 Stop Camera may also obtain information or lists from other companies. 

Our Web site also use cookies to simulate a continuous connection — cookies let us "remember" information about your preferences and passwords and allow you to move within our Web sites without reintroducing yourself. A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. We use cookie and web beacon technology to track which pages on our sites our visitors view and which Web browsers our visitors use. We also use "action tags" to assist in delivering the cookie. These action tags allow us to compile statistics and other data about our customers on an aggregate basis, by embedding a random identifying number on each user's browser. Then we track where that number shows up on our site. We share aggregated data (information that does not identify you) with third parties.

Does 1 Stop Camera SHARE the information I’ve provided?
1 Stop Camera may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customer’s orders, sending 1 Stop Camera marketing communications, delivering packages, scheduling and performing installation, sending regular mail and e-mail, or processing credit card payments.

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer contests or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, and 8) other business purposes, such as statistics.

Do I have CHOICES regarding how my information is used?
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from 1 Stop Camera, such as hot deals or special offers, tell you how to stop receiving them.

To opt-out of receiving marketing material from 1 Stop Camera:

1) Follow directions on a marketing e-mail or direct mail communication from us.
2) Call 1-877-904-1192
3) Send an e-mail: with your current contact information to customercare@1StopCamera.com
4) Send a request with your current contact information to:

1 Stop Camera
Attn: Customer Care
1100 Coney Island Ave.
Brooklyn, NY 11230

1 Stop Camera will take reasonable steps to implement your request to opt out. However, please note that due to production and mailing timelines, it may take around six weeks to make the requested change and, until that change takes effect, you may still receive promotional information from us.

How can I UPDATE or CHANGE my information?
1 Stop Camera wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.

To update or change your information:
1) If you’ve created an account on 1StopCamera.com, you can update your information after logging into your account.
2) Send a request to customercare@1StopCamera.com
3) Send a request to:

1 Stop Camera
Attn: Customer Care
1100 Coney Island Ave.
Brooklyn, NY 11230

4) Call 1-877-904-1192

How does 1 Stop Camera SECURE my personal information?
Whether you are shopping online at the 1 Stop Camera , we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.

Does 1 Stop Camera collect information from CHILDREN?
We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13. 

Whom can I CONTACT if I have questions or concerns?
Please contact Customer Care to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1. US Mail:

1 Stop Camera
Attn: Customer Care
1100 Coney Island Ave.
Brooklyn, NY 11230

2. E-mail: CustomerCare@1StopCamera.com

3. Phone: 1-877-904-1192

Will this Privacy Policy CHANGE?
Because our Web site will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the choice to opt-out of having your information used or shared in that new manner.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The 1 Stop Camera Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.

Choosing a Personal Password

When you create an online account on the 1 Stop Camera Web site, you need to select a personal password that you will remember. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. 1 Stop Camera cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.

Return Policy

30 days for return or exchange (15 day limit on the return of camcorders, digital cameras, PDAs, portable DVD players, computers & accessories) with prior authorization only. Call our customer service department to obtain a Return Authorization Number. Shipping and Handling is non-refundable!  All returns are subject to a minimum restocking fee of 10%

All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are never returnable. Save your receipt; it is to be used for proof of purchase and all manufacturer warranties. Repairs on defective merchandise are handled by the manufacturer and not 1 Stop Camera unless otherwise specified on the receipt.

Shipping expenses are not refundable, and the shipping cost of the returned item, is the customer's responsibility.

We extend a 30 day money back guarantee for returns and exchanges, less shipping & handling**, provided:

1. Merchandise is not among the Return Policy Exceptions that follows this list.

2. Merchandise is returned in original mint condition, as shipped.

3. With all packaging, forms & papers intact, unaltered & not filled out.

4. Within 30 days of receipt of package.

5. Merchandise is neither tagged as being SPECIAL ORDER, nor priced above $1500.00 (See Below for further details).

Additional notes:

6. Please do not write or tape anything on the package as this may result in the refusal of the return or a charge for the packaging.

7. Damage in transit must be immediately reported by the customer to the carrier (i.e.: UPS, DHL, Fedex).

8. In the event any of these conditions are not adhered to, we reserve the right to either refuse the return, or to charge a nominal restock fee of no less than 5%, depending on the condition of the returned merchandise.

9. RA # does not guarantee final disposition, as all returns are subject to inspection.

10. Address all authorized returns to:

1 Stop Camera
Attn: Returns Department
1100 Coney Island Ave.
Brooklyn, NY 11230

Please include the RMA number on the packaging as well.

**For non-defective items that went out with FREE SHIPPING, the normally calculable Shipping, Handling & Insurance will be deducted from total to be credited back.

Exceptions to Above Return Policy

Printers and Scanners: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.

Projectors & Home DVD Players: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.

Warranties: All warranties placed with order are non-refundable.

Home Theater & HiFi Audio and Car Audio: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.

Personal Digital Assistants ie: Palm Pilots, IPaq, CLIE, etc: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.

For Special Order & Professional Level Items:
Items over $1,500.00 and those specifically marked "Special order" are NON-CANCELLABLE. Confirmation of such orders forms an obligation on your part to accept delivery.

You have 14 days from receipt of package to return DEFECTIVE merchandise for EVEN EXCHANGE only.

Special Orders are accepted with the understanding that you are willing to wait up to 30 days for the item to ship, if necessary.

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