Return Policy
At 1 Stop Camera, our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one.
We are confident that our return policy will insure your ultimate satisfaction with your appliance or television purchase. Most returns can be avoided; Before deciding on a model, measure the area in which your appliance or tv will be placed. If there are any cutouts, be sure to include these dimensions in your measurement. You must also know the correct voltage of the outlet that you will be using before purchase. If you do not know the voltage of the outlet, please have a certified electrician take a look at it before ordering. Please take advantage of our product specialists to help you decide the best product for your needs. Feel free to call or email us at sales@1stopcamera.com.
Return/Exchange Items:
In order to return an item a Return Merchandise Authorization (RMA) number must be acquired first.
To request an RMA you can simply choose one of these options:
Option 1
You can call our toll free customer service line 877-904-1192 ext 1502.
Option 2
Send an RMA request to
rma@1stopcamera.com
Once requested, an RMA form with your return information and RMA number will be sent via email.
Please be sure to follow the simple shipping instructions included in your RMA form.
All returned merchandise must be in new condition and must include all original packaging and printed material in original condition. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. The original manufacturers box should not be marked with any writing.
Please ship via insured shipping service with a tracking number as we are not responsible for lost or damaged packages. Return shipping and handling charges are the responsibility of the customer.
If you would like to exchange an item for a different one, please call our customer service department to set up the return of the original item. An order will be created for the item you wish to purchase instead. It is the customer responsibility to pay for shipping and handling and any price difference between the two items.
Please note that extended service plans may not be returned later than 21 days from the date of receipt with a valid RMA.
In the case of an exchange of defective merchandise, please call our customer service department and they will create the exchange. 1 Stop Camera will provide and pay for the outbound shipping for replacement of defective merchandise.
RMA numbers are valid for 18 days; therefore, returned merchandise must arrive no later than 18 days after issuance of a Return Authorization Number.
Please allow 3 to 5 business days for processing and inspection of returned merchandise upon arrival at our returns warehouse.
Return shipping/Restocking fee (when applicable)
Please note that shipping and handling is not refundable except as stated below.
Returns are subject to a restocking fee of 10% when applicable.
If a product is returned for store credit, the restocking fee will be waived. Your store credit will equal the full amount of the returned products original purchase price less shipping and handling.
Please save your receipt, it is to be used for proof of purchase and all warranties.
Shipments that are refused without authorization or prior knowledge by 1 Stop Camera, or that are returned to us because the address was invalid, will receive a refund less shipping and handling fees in both directions.
If you would like to set up reshipment of purchased merchandise due to address error or refusal without notification, you must pay the shipping and handling fees back to your location.
When a restocking fee and Shipping & Handling fees will not be charged for consumer electronics:
If an order is cancelled prior to shipment of merchandise or 48 hours from time of placement, whichever is shorter.
If product is materially different than represented or how it will perform.
If product represented to be materially different as to the cost of the product or cost of shipping, handling or insurance.
If the model number of an item received does not match the one that was initially ordered.
Information Regarding Large Items Shipped By Specialty Trucking
Please make sure to take the correct measurements prior to ordering an appliance, television, high-voltage, or large item. Also, please make sure to check the voltage and that your home has adequate electrical service before ordering. If you are unsure of this information, please contact our appliance specialists to verify you have made the correct choice.
Due to restrictions, we do not accept any returns on air conditioners or specially ordered and custom made appliances.
Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.
Please ensure that someone will be present to thoroughly inspect any product(s) received via trucking delivery service while the driver is still at the delivery location. Any signs of damage must be reported to our Customer Service Department immediately.
Upon delivery, in the event of any sign of significant damage to a product, refuse the delivery and send the product back with the driver. Contact our Customer Service Department (877-904-1192 Ext. 1502) and return/exchange will be set up immediately.
For any other returns on items delivered via trucking delivery services, please contact our Customer Service Department and a pickup will be scheduled with a specialty trucking service.
Items returned with damaged or missing parts, packaging, materials, or that are not in original condition may warrant additional fees.
For Damaged TV and Appliance Shipments
When we ship items with our various trucking companies, insure all of our shipments 100%. You must inspect your product thoroughly before accepting and signing for your merchandise clear of damage. Even though damage may not be visible on the box, it is still possible that your product may have concealed damages. Check for damages on both the outside and inside of the box before signing off on the delivery. If any damage is noticed, refuse the package and notate the damage on the bill of lading. Also, please contact our customer service department immediately. If any damages arise or are noticed after signing for the merchandise, the customer is responsible for filing all claims with the shipper. Once again, please make sure to thoroughly inspection all packages before signing.
Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective and was not damaged via shipping, please contact the manufacturer directly, or the warranty provider. Contact information for the manufacturer is included in the product manual or at the manufacturer's website.
The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order. Some images may be there to show a product feature, design, handle style, finish etc. Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like. You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about. If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. 1 Stop Camera reserves the right to cancel orders at anytime.
Thank you for choosing 1StopCamera.com
Privacy Policy
The following Privacy Policy describes the information and privacy practices for 1 Stop Camera
To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:
What information does 1 Stop Camera COLLECT and how is the information USED?
We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
Does 1 Stop Camera Web site use COOKIES or OTHER TECHNOLOGIES to collect information?
While visiting our Web site, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery or installation, contact 1 Stop Camera with a question or concern, apply for employment with 1 Stop Camera, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above. 1 Stop Camera may also obtain information or lists from other companies.
Our Web site also use cookies to simulate a continuous connection cookies let us "remember" information about your preferences and passwords and allow you to move within our Web sites without reintroducing yourself. A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. We use cookie and web beacon technology to track which pages on our sites our visitors view and which Web browsers our visitors use. We also use "action tags" to assist in delivering the cookie. These action tags allow us to compile statistics and other data about our customers on an aggregate basis, by embedding a random identifying number on each user's browser. Then we track where that number shows up on our site. We share aggregated data (information that does not identify you) with third parties.
Does 1 Stop Camera SHARE the information Ive provided?
1 Stop Camera may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customers orders, sending 1 Stop Camera marketing communications, delivering packages, scheduling and performing installation, sending regular mail and e-mail, or processing credit card payments.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.
We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer contests or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, and 8) other business purposes, such as statistics.
Do I have CHOICES regarding how my information is used?
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from 1 Stop Camera, such as hot deals or special offers, tell you how to stop receiving them.
To opt-out of receiving marketing material from 1 Stop Camera:
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Follow directions on a marketing e-mail or direct mail communication from us.
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Call 1-877-904-1192
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Send an e-mail: with your current contact information to customercare@1StopCamera.com
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Send a request with your current contact information to:
1 Stop Camera
Attn: Customer Care
1870 Bath Ave.
Brooklyn, NY 11214
1 Stop Camera will take reasonable steps to implement your request to opt out. However, please note that due to production and mailing timelines, it may take around six weeks to make the requested change and, until that change takes effect, you may still receive promotional information from us.
How can I UPDATE or CHANGE my information?
1 Stop Camera wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.
To update or change your information:
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If youve created an account on 1StopCamera.com, you can update your information after logging into your account.
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Send a request to customercare@1StopCamera.com
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Send a request to:
1 Stop Camera
Attn: Customer Care
1100 Coney Island Ave.
Brooklyn, NY 11230
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Call 1-877-904-1192
How does 1 Stop Camera SECURE my personal information?
Whether you are shopping online at the 1 Stop Camera , we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.
Does 1 Stop Camera collect information from CHILDREN?
We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13.
Whom can I CONTACT if I have questions or concerns?
Please contact Customer Care to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days.
You may contact us in the following ways:
- US Mail:
1 Stop Camera
Attn: Customer Care
1870 Bath Ave.
Brooklyn, NY 11214
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E-mail: CustomerCare@1StopCamera.com
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Phone: 1-877-904-1192
Will this Privacy Policy CHANGE?
Because our Web site will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the choice to opt-out of having your information used or shared in that new manner.
Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The 1 Stop Camera Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.
Choosing a Personal Password
When you create an online account on the 1 Stop Camera Web site, you need to select a personal password that you will remember. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. 1 Stop Camera cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.
Return Policy
30 days for return or exchange (15 day limit on the return of camcorders, digital cameras, PDAs, portable DVD players, computers & accessories) with prior authorization only. Call our customer service department to obtain a Return Authorization Number. Shipping and Handling is non-refundable! All returns are subject to a minimum restocking fee of 10%
All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are never returnable. Save your receipt; it is to be used for proof of purchase and all manufacturer warranties. Repairs on defective merchandise are handled by the manufacturer and not 1 Stop Camera unless otherwise specified on the receipt.
Shipping expenses are not refundable, and the shipping cost of the returned item, is the customer's responsibility.
We extend a 30 day money back guarantee for returns and exchanges, less shipping & handling**, provided:
- Merchandise is not among the Return Policy Exceptions that follows this list.
- Merchandise is returned in original mint condition, as shipped.
- With all packaging, forms & papers intact, unaltered & not filled out.
- Within 30 days of receipt of package.
- Merchandise is neither tagged as being SPECIAL ORDER, nor priced above $1500.00 (See Below for further details).
Additional notes:
- Please do not write or tape anything on the package as this may result in the refusal of the return or a charge for the packaging.
- Damage in transit must be immediately reported by the customer to the carrier (i.e.: UPS, DHL, Fedex).
- In the event any of these conditions are not adhered to, we reserve the right to either refuse the return, or to charge a nominal restock fee of no less than 5%, depending on the condition of the returned merchandise.
- RA # does not guarantee final disposition, as all returns are subject to inspection.
- Address all authorized returns to:
1 Stop Camera
Attn: Returns Department
1870 Bath Ave.
Brooklyn, NY 11214
Please include the RMA number on the packaging as well.
**For non-defective items that went out with FREE SHIPPING, the normally calculable Shipping, Handling & Insurance will be deducted from total to be credited back.
Exceptions to Above Return Policy
Printers and Scanners: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.
Projectors & Home DVD Players: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.
Warranties: All warranties placed with order are non-refundable.
Home Theater & HiFi Audio and Car Audio: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.
Personal Digital Assistants ie: Palm Pilots, IPaq, CLIE, etc: All sales are final. None will be accepted for either return or exchange. Customer must return defectives only to the manufacturer for replacement or repair.
For Special Order & Professional Level Items:
Items over $1,500.00 and those specifically marked "Special order" are NON-CANCELLABLE. Confirmation of such orders forms an obligation on your part to accept delivery.
You have 14 days from receipt of package to return DEFECTIVE merchandise for EVEN EXCHANGE only.
Special Orders are accepted with the understanding that you are willing to wait up to 30 days for the item to ship, if necessary.
Frequently
Asked
Questions
Need help using 1StopCamera.com?
We strive to be the best buying experience on the 'Net. Click on a Question/Topic below, then look in the blue box on each page for tips on what to do next.
Are You Receiving Email From Us?
If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.
When will my order arrive?
When you place an order with 1StopCamera.com, Processing usual takes around 24-48 business hours to confirm the sale. Once the item is shipped, the time to arrival depends upon the shipping method which you selected when ordering. Unless otherwise stated.
- Ground Delivery Service usually takes 7 to 10 business days.
- 3-Day Select Service usually Takes 5 to 7 business days.
- 2-Day Select Service usually Takes 3 to 5 business days.
- Overnight Service usually takes 2 to 3 Business days.
- Overnight Priority usually Takes 1 to 2 business days.
- Truck Delivery usually takes 7 to 21 business days.
- Private Trucking Company Usually Ships Ground in 5 to 10 business days
Oversized products require Special Handling due to weight and size. Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 7 to 21 business days of shipment and basic home delivery. Please note that setup and plug-in is not included unless you have chosen installation or white glove delivery, and each shipment requires an adult signature upon delivery.
For Appliances:
- Normal Delivery Time For Large Appliances is 2-3 Weeks.
- Professional Appliances and all special order Appliances may require longer.
- Remote Destinations way require extra time, sometimes up to 1 week.
Has my order shipped?
All credit/debit cards are charged within 24 -48 hours of when the order is placed pending verification. 48-72 hours should be allotted before calling 1-877-904-1192 to check status of your order. Order status and On-line tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at 1-877-904-1192 ext 3.
Please Note:
If your Tracking # starts with the # 5, it means your order has been shipped Via http://www.cevalogistics.com, please contact them at 1-800-888-4949
What is your Return Policy?
At 1 Stop Camera, our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one.
Beginning January 1, 2009, our standard policy has been changed to accept returns on all products within 30 days from the invoice date or 21 days from the date of receipt of merchandise, whichever is shorter. If, for whatever reason, you are not 100% satisfied with your purchase, 1 Stop Camera will accept your returned item(s) within the allotted period. Items sold by 1StopCamera.com may be returned for a full refund, less shipping except as stated below, subject to our other return restrictions listed below.
Return/Exchange Items:
In order to return an item a Return Merchandise Authorization (RMA) number must be acquired first.
To request an RMA you can simply choose one of these options:
Option 1
You can call our toll free customer service line 877-904-1192 ext 1502.
Option 2
Send an RMA request to
rma@1stopcamera.com
Once requested, an RMA form with your return information and RMA number will be sent via email.
Please be sure to follow the simple shipping instructions included in your RMA form.
All returned merchandise must be in new condition and must include all original packaging and printed material in original condition. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. The original manufacturers box should not be marked with any writing.
Please ship via insured shipping service with a tracking number as we are not responsible for lost or damaged packages. Return shipping and handling charges are the responsibility of the customer.
If you would like to exchange an item for a different one, please call our customer service department to set up the return of the original item. An order will be created for the item you wish to purchase instead. It is the customer responsibility to pay for shipping and handling and any price difference between the two items.
Please note that extended service plans may not be returned later than 21 days from the date of receipt with a valid RMA.
In the case of an exchange of defective merchandise, please call our customer service department and they will create the exchange. 1 Stop Camera will provide and pay for the outbound shipping for replacement of defective merchandise.
RMA numbers are valid for 18 days; therefore, returned merchandise must arrive no later than 18 days after issuance of a Return Authorization Number.
Please allow 3 to 5 business days for processing and inspection of returned merchandise upon arrival at our returns warehouse.
Return shipping/Restocking fee (when applicable)
Please note that shipping and handling is not refundable except as stated below.
Returns are subject to a restocking fee of 10% when applicable.
If a product is returned for store credit, the restocking fee will be waived. Your store credit will equal the full amount of the returned products original purchase price less shipping and handling.
Please save your receipt, it is to be used for proof of purchase and all warranties.
Shipments that are refused without authorization or prior knowledge by 1 Stop Camera, or that are returned to us because the address was invalid, will receive a refund less shipping and handling fees in both directions.
If you would like to set up reshipment of purchased merchandise due to address error or refusal without notification, you must pay the shipping and handling fees back to your location.
When a restocking fee and Shipping & Handling fees will not be charged for consumer electronics:
If an order is cancelled prior to shipment of merchandise or 48 hours from time of placement, whichever is shorter.
If product is materially different than represented or how it will perform.
If product represented to be materially different as to the cost of the product or cost of shipping, handling or insurance.
If the model number of an item received does not match the one that was initially ordered.
Information Regarding Large Items Shipped By Specialty Trucking
Please make sure to take the correct measurements prior to ordering an appliance, television, high-voltage, or large item. Also, please make sure to check the voltage and that your home has adequate electrical service before ordering. If you are unsure of this information, please contact our appliance specialists to verify you have made the correct choice.
Due to restrictions, we do not accept any returns on air conditioners or specially ordered and custom made appliances.
Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.
Please ensure that someone will be present to thoroughly inspect any product(s) received via trucking delivery service while the driver is still at the delivery location. Any signs of damage must be reported to our Customer Service Department immediately.
Upon delivery, in the event of any sign of significant damage to a product, refuse the delivery and send the product back with the driver. Contact our Customer Service Department (877-904-1192 Ext. 1502) and return/exchange will be set up immediately.
For any other returns on items delivered via trucking delivery services, please contact our Customer Service Department and a pickup will be scheduled with a specialty trucking service.
Items returned with damaged or missing parts, packaging, materials, or that are not in original condition may warrant additional fees.
For Damaged TV and Appliance Shipments
When we ship items with our various trucking companies, insure all of our shipments 100%. You must inspect your product thoroughly before accepting and signing for your merchandise clear of damage. Even though damage may not be visible on the box, it is still possible that your product may have concealed damages. Check for damages on both the outside and inside of the box before signing off on the delivery. If any damage is noticed, refuse the package and notate the damage on the bill of lading. Also, please contact our customer service department immediately. If any damages arise or are noticed after signing for the merchandise, the customer is responsible for filing all claims with the shipper. Once again, please make sure to thoroughly inspection all packages before signing.
Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective and was not damaged via shipping, please contact the manufacturer directly, or the warranty provider. Contact information for the manufacturer is included in the product manual or at the manufacturer's website.
The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order. Some images may be there to show a product feature, design, handle style, finish etc. Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like. You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about. If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. 1 Stop Camera reserves the right to cancel orders at anytime.
The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order. Some images may be there to show a product feature, design, handle style, finish etc. Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like. You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about. If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly.
Are your products brand new factory fresh?
All products are brand new, unless otherwise stated on our website, and carry a one year warranty. Refurbished items have only a 14-day warranty. No exception! Sometimes to help you save even more money we may carry items that have no manufacturer warranties and are not covered by 1StopCamera.com after 14 days after receipt. Products that state they come with a USA warranty may not be a Manufacturer's warranty, but will cover the product for 1 year parts and 90 days labor.
Pricing and availability are subject to change without notice. 1StopCamera.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and 1StopCamera.com is not responsible for any errors contained therein. Prices are for mail order only. Please call our toll free number for retail pricing. Some items may be parallel imports models and do not include USA warranty.
Not receiving email from us?
If you did not receive a confirmation on the order, however, successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 1-877-904-1192 to make sure your order was received to be safe. If you did not receive an email from us after you placed and order, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.
How do I cancel my order/item?
Most items enter the shipping process 30 minutes after you place your order. You may cancel entire orders within these first 30 minutes. You must call to request a cancellation anytime before your item ships and we will make every effort to honor your cancellation request. All cancellations must be made verbal with one of our customer service represetatives. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply refuse the order or contact us for a RMA. Cancellations are honored via phone only with a live representative; e-mail cancellation requests are considered invalid as we cannot guarantee it will reach us and/or get read before your item leaves our location.
How do I track my order?
If you would like to track your order or an item from your order, please log in below, with your email address and password. You may track any item that has entered the shipping process and has been shipped out. You will also be emailed a tracking number to the address given to the same rep when you called in or the email address associated with your online order.
When will my backorder arrive?
All the products on 1StopCamera.com give you our live stock status. Unlike most other Internet retailers, 1StopCamera.com carries a full inventory for every product we sell. This means that when we say an item is in stock, we mean it. In the case 1StopCamera.com is not able to ship out your product you have ordered, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. Special Order Products may take up to 3 weeks to fulfill. Because of the great deals we offer, many of our products sell out very quickly. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand,particularly since thousands of people visit our online store every day.
How do I create an account?
During the checkout process, you are asked to create an account. It is free and easy! You may also create an account by clicking the "My Account" link located on the top of the page.
How do I edit my account?
To edit your Account Details, please log in under "My Account", with your account email address and password.
I forgot my password.
If you have forgotten your password, please choose the "Password Reminder" option under "My Account". You must enter your email address in the field and an email will be sent to that address with your password. Due to security reasons, we can only email the password to the address we have on file.
An item is missing from my shipment.
If you feel that am item is missing from your order, please call us at 1-877-904-1192. We will help you to locate the product.
How do I return my product?
In order to iniatiate a return, you may call our customer service department at 1-877-904-1192. Additionally, you may email your request to RMA@1stopcamera.com. Please include your Name, phone number, order number, product being returned and reason for your return. Coming soon - You may also request an RMA by logging into your account and filling out the required fields.
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufactures allow us no room to make exceptions. All returns are shipped back to us at the consumer's expense. All returns must include tracking numbers and insurance to insure the products safety. 1 Stop Camera is not responsible for any items that arrive to us damaged or are lost during transit.
Returns Must be Complete
If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you. All returns must include the following:
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Original packaging (manufacturer's box, Styrofoam, plastic bags, unopened, unregistered warranties, etc.
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Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
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Manufacturer documentation (manuals, warranty cards, registration information, etc.)
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All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
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Valid Return Merchandise Authorization (RMA). See RMA Conditions below.
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Original packing slip. Save a copy of your receipt, as it is to be used for proof of purchase and all manufacturers warranties.
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All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition.
Shipping expenses are not refundable, and the shipping cost of the returned item, is the customer's responsibility.
Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. Do not write on the manufactured box, it must be doubled box and the RMA is written on the box that contains the original manufactured box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.
Basic Return Policy
Unless otherwise stated, you have 14 days from the date you placed your order (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). The product has to be back to our location no longer than 30 days from the date of purchase.
Special Return Policy
Clearance Store products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Store products may only be returned within 14 days of the date your product left the warehouse.
Manufacturer Only Returns
Due to manufacturer's policies, certain items sold on our website (Refer Direct) may only be returned directly to the manufacturer.
You must contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.
Policy On Defective and Damaged Products:
All defective products will be handled by the manufacturer under the terms of their product warranty. 1StopCamera.com will not replace or exchange defective products that fall under the manufacturer's warranty coverage. Refer to the owner's manual for instructions on how to contact the manufacturer regarding product defects. For damaged merchandise, please contact our Customer Service and the Carrier IMMEDIATELY upon Receipt of merchandise. Due to carrier policy compliance, any damage or loss must be reported immediately to BOTH our Customer Service & the Carrier. After this time, it will be the customer's responsibility to file the damage/loss claim. 1StopCamera.com is not responsible for any damages if both the shipper and 1StopCamera are not contacted immediately upon receipt of the merchandise.
RMA Conditions
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned.
RMAs are valid only within the 20 day timeline specified in the Basic Return Policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are returning a product that is not damaged or defective, you must pay return shipping fees and are responsible for any damages or losses that occur before reaching our location.
Oversize Televisions
Be advised that the following responsibilities are yours upon taking delivery of your oversize television:
You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.
You must sign the shipper's release form (if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV. After delivery, contact the manufacturer directly or check any applicable warranty you might have.
I received the wrong product.
If you believe you have received the wrong product, please call us immediately at 1-877-904-1192
How much is my shipping/Handling/Insurance?
Depending on the shipping method you choose, shipping cost may vary. It is calculated based on city, state and zip code. APO and P.O. Box also vary. Total shipping, handling and insurance is based on weight, dimensions, and number of items that are placed in the box. Total cost of delivery is calculated after the order is processed.
Products may be shipped by parcel service (e.g., UPS) or by common or freight carrier, dependent on size and weight. White Glove Service, expedited shipping and other shipping options may be available for certain products at an additional charge. Items that are shipped without White Glove Service are curbside delivery.
My order never arrived?
If your order does not arrive after normal allowed time(please refer aboce for normal delivery times), you can call 1-877-904-1192
My shipment is lost.
You can submit a claim if you have not received your package, and the time requirements have been met or you have received all of your packages and there are items missing from your order. See the Claims Timetable below to determine time requirements.
Ground
11 business days after ship date
Three day Delivery
7 business days after ship date
Two Day Delivery
5 business days after ship date
Next Day Delivery
3 business days after ship date
Next Day Priority
2 business days after ship date
Truck Delivery
14 business days after ship date
Private Trucking
21 business days after ship date
If you are ready to Submit a Claim 1-877-904-1192
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item, call 1StopCamera.com customer service at 1-877-904-1192.
What happens if/when an item is backordered?
If an item is found to be out of stock after the order is placed, then item will be processed and the items that are available will be shipped. We do not hold up the order because an item is backordered. The item that was backordered will immediately for filled when stock is available. 1StopCamera.com does not sell backordered items. All product availability is Live data based on our current inventory. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship.
You can either download from our website or you can download any rebate from the manufactures website direct.
How do I Obtain a copy of the invoice.
Your packing slip is a loose piece of paper with your product description and sku number on it. It should be inside your package with your product. If you did not receive a packing slip with your order, please log into your web account and a downloadable version of the invoice will be available. You will also receive an invoice by email once your order has been processed. If you still need an invoice and neither of these options are available to you, please email us at support@1StopCamera.com and we will send you the invoice by reply.
If you placed the order over the phone and have not created a web access account, you will not be able to view your confirmation online. If this is the case, please follow the steps in the section above labeled "How do I Obtain a copy of the invoice?".
What are my payment choices?
Credit Card
We accept Visa, MasterCard, American Express, Discover, and government credit cards.
Please be sure to provide your exact billing address* and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for credit card service fees. noax.com is currently unable to process any credit cards that are issued or billed outside of the United States. Please allow 24-72 hours for order processing.For rush delivery or International Orders please contact us Toll Free at 877-904-1192 Option # 2 or your Sales Rep Directly at their Ext. # , SUNDAY - FRIDAY 10:00 AM -7:00 PM EST TIME. For any order that is shipped out Internationally, all fees, such as Brokerage fees and Customs Fees are the responsibility of the customer. 1 Stop Camera will not be responsible for any fees associated with shipping outside of the United States.
* Please note, if you are shipping to an address that is different from the billing address. Please use the 800 # on the back of your credit card, to call the issuing bank and have them add the shipping address as an alternate address
Failure to do so may considerably delay the processing of your order.
Wire Transfers
We accept wire transfers as payment for most products.
There will be a $25.00 wire transfer fee. Instruction on where to send Wire Transfers to will be emailed to you upon acceptance of the $25 fee. You will need to wire the total amount due plus the cost of the Wire Transfer fee.
Purchase orders
We accept Government/Education, and leading private companies (will be subject to credit approval.)
Checks/Money Orders
We accept personal checks, company checks, cashier's checks and money orders for most products.
Simply place an online order, then mail your check or money order with a printed copy of your order confirmation page to:
1 Stop Camera - Billing Department
1870 Bath Ave
Brooklyn, NY 11214
Please write your order number on the check.
We process your order after we receive your money order or cashier's check.
For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.
Miscellaneous Payment Details
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 1StopCamera.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. 1StopCamera.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. 1StopCamera.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by 1StopCamera.com.
We will immediately begin reviewing your order. Your order will not be shipped until your payment is verified. In some cases, this may delay shipping.
Since we don't think you should pay for your order until it is actually on its way, 1StopCamera.com will not bill you until your products, including backordered or preordered items, Special items and packaged deals are actually shipped. If items in your order ship at different times, we will bill for the price of the product that shipped, as well as a percentage of shipping and tax. For more information, please view your detailed billing summary for your order.
You can be confident that your personal and account information is secure at 1StopCamera.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.
We are unable to bill to credit cards or accept any form of payment from any country besides the United States through this web site.
Please note:
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
Once the order has been processed, all stock items will be shipped within 24-48 hours as per to the below given shipping schedule. Due to verification process, we are required to ship to the address where you receive your monthly credit card statements unless an alternate shipping address is listed on file with your credit card company.
You can be confident that your personal and account information is secure at 1StopCamera.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.
Privacy Policy
General:
Pricing and availability are subject to change without notice. 1StopCamera.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and 1StopCamera.com is not responsible for any errors contained therein.
Prices are for mail order only. Please call our toll free number for retail pricing. Some items may be parallel imports and do not include USA warranty.
We accept all major Credit Cards and Checks.
Prices and stock status will follow what it says on our website and not what is printed across the web. The reason for this is that most sites that pickup our datafeed are at least 24 hours behind, and sometimes do not contain the most up to date information.
In case an item is not available, or out of stock, we will notify you Via E-Mail with in 24-48 Business hours.
Payment Policy:
We accept American Express, MasterCard, and Visa & Discover. There will be no surcharge for the use of credit card. Your card will be billed once the order is processed and ready to be shipped. Cashiers Checks, Money Orders, Company Check and Personal Checks are also accepted as means of payment. These should be sent along with a printout of your order to:
1 Stop Camera
1870 Bath Ave
Brooklyn, NY 11230
Toll-Free: 1-877-904-1192
When using your credit card be sure to provide your exact billing address and phone number your credit card has on file on you. Incorrect information may cause a delay in processing your order.
For Cashier's Check and Money Order payments, orders will be released immediately on receipt of the payment document by 1StopCamera.com. For company and personal checks, orders will be shipping only after funds are released from your financial institution to 1StopCamera.com. This could take up to 7 business days after receipt of payment by 1StopCamera.com. All checks returned unpaid will be subject to a $20.00 fee charged to you. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared and 1StopCamera.com cannot reserve or guaranty continued availability.
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 1StopCamera.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. 1StopCamera.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All order placed over .00 must obtain pre approval with an acceptable method of payment, as established by our Credit and Fraud Avoidance Department. We may require verifications or information before accepting any order.
We do not sell to other dealers, resellers, exporters, wholesalers, or customers who intend on reselling the product offered by www.1StopCamera.com. If you are one of the above please do not order online or call in, for your order will be rejected.
Transactional Information:
We make every effort to ensure that your purchase experience at 1StopCamera.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an 's' after the "http\" (https://) in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically as and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.
Data Sharing:
1StopCamera.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, 1StopCamera.com gives your name, shipping address, phone number, and order information to our shipping carrier. 1StopCamera.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. 1StopCamera.com has strict guidelines requiring all third parties to keep any shared personal information confidential.
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at info@1StopCamera.com, or call our Customer Service Representatives at 1-877-904-1192
Sales Tax Information:
If required by law, 1StopCamera.com will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all order to be delivered in the State of New York.
International Orders:
International customers, please call for further information.
Shipping Policy:
1StopCamera.com does not ship on Saturday or Sunday. Due to shipping restrictions we cannot deliver to P.O. Boxes. Standard shipping takes 7 to 10 business days.
All stock items will ship within 24 - 48 hours. Once the order has been processed. **Due to verification process we are required to ship to the address where you receive your monthly credit card statements. In the event that you would like to ship to your business address, we require the company name and phone number and we would be able to ship there, provided this is the same state as your billing address and the business is verifiable. Additional information may be required if the billing and shipping addresses are in two different states. Oversized products such as printers, scanners, DVD players, TV's and VCR's may be subject to additional shipping fees.
Disclaimer & Limitation of Liability as to Products Sold:
All of 1StopCamera.com Inc. Products are guaranteed against defects for 30 days from the date of invoice. Except as expressly stated herein, 1StopCamera.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to 1StopCamera.com Inc. arising from any product sold on the 1StopCamera.com shall be the price of the product ordered. In no event shall 1StopCamera.com be liable for special, indirect, consequential, or punitive damages related to product sold.
Privacy Statement:
1StopCamera.com is committed to keeping any information we receive from our users private and secure. We do not sell our customer information to any outside company. All information collected remains private and secure.
privacy@1StopCamera.com
The 1StopCamera.com website and the materials therein are provided "as is". 1StopCamera.com makes no representations or warranties, either express or implied, of any kind with respect to the 1StopCamera.com website, their operations, contents, information, or materials. 1StopCamera.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that 1StopCamera.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the 1StopCamera.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
1StopCamera.com expressly disclaims all warranties, express or implied for all Pioneer, Harman Kardon, JBL, Samsung, Onkyo, and Yamaha prodcuts. Additionally all Pioneer, Harman Kardon, JBL, Samsung, Onkyo, and Yamaha products are not eligible for any rebate offered directly from the manufacturer. All products come with a 30 day warranty from 1StopCamera.com.
Special Orders are accepted with the understanding that you are willing to wait up to 30 days for the item to ship, if necessary.
Liability and Limitations:
The 1StopCamera.com website and the materials therein are provided "as is". 1StopCamera.com makes no representations or warranties, either express or implied, of any kind with respect to the 1StopCamera.com website, their operations, contents, information, or materials. 1StopCamera.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that 1StopCamera.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the 1StopCamera.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
1StopCamera.com expressly disclaims all warranties, express or implied for all Pioneer, Harman Kardon, JBL, Samsung, Onkyo, Bose, Denon, Kenwood, and Yamaha prodcuts. Additionally all Pioneer, Harman Kardon, JBL, Samsung, Onkyo, and Yamaha products are not eligible for any rebate offered directly from said corporation(s). All products come with a 30 day warranty from 1StopCamera.com
Notice from the FCC: Televisions, VCR's, DVD Players, DVD Recorders, DVD/VCR Combos and TV combos containing an analog broadcast tuner will require a converter box after February 17, 2009 to receive over-the-air broadcasts with an antenna because of the U.S.'s transition to digital broadcasting. Analog-only TVs should continue to work as before with cable and satellite TV services, gaming consoles, VCRs, DVD players, and similar products. For more information, call the Federal Communications Commission at 1-888-225-5322 (TTY: 1-888-835-5322), or visit the commission's digital-television Web site at: htttp://www.dtv.gov.
When will my credit appear on my account?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. After 1StopCamera.com issues the credit, the rest of the process is out of our ability to speed up. At this point, merchant services and your Bank determine how long before the credit posts in your account.
Please note that a similar process occurs when a merchant charges your card. Once your order is placed, we will authorize a charge with your bank. This does not mean that your order has been charged, it is just a pre-approval. Once merchant services and the merchant's bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.
I have a question on my charges.
If for any reason you have any question on charges that appear on your credit card statement please feel free to e-mail us and will response back to you with 24-48 hours.
Do I have to pay sales tax?
1StopCamera.com charges sales tax for orders shipped to New York State. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listings.
We will gladly credit sales tax for government institutions. Just fax us a copy of your Resale Certificate or Government tax-exemption form with an address matching that of your order's to 1-718-724-1498. Please include a copy of your receipt or your order number.
Log in/Log out
In order to log in, please use the email address and password that you used when placing the order. To log out, simply use the logout button at the top of the page or close your web browser.
Great Service
1StopCamera
has among the industries most experienced and knowledgeable sales staff. We at 1StopCamera pride ourselves in providing the best and most courteous customer service possible to ensure our customers a comfortable and enjoyable buying experience.
Secure Shopping
1StopCamera.com will deliver as promised with the exact specifications listed for that particular product. We always notify customers immediately if the company discontinued the product, and let them know what the replacement product would be, and its features. Customers achieve their purchasing through our secured web site, guaranteeing them, that their personal information will never be exposed to another entity.
Our goal is to provide the best shopping experience to ensure our customers a comfortable and enjoyable buying experience.
We will go to great lengths to satisfy and keep our customers loyal.
Customer Service/Sales
Need assistance?
We're only a phone call away no matter when you want to reach us.
By Phone: For immediate assistance: 1-877-904-1192 or click here for a complete list of available contact options.
If you can not find what you are looking for on our web site, our Support Specialists are ready to land you a helping hand. Simply email us at sales@1StopCamera.com
I need a copy of my receipt/invoice.
To view and print a copy of your receipt, log in below, then select the order for which you need a receipt. Click on the 'View Receipt' link beneath your order summary.
If you paid by credit card, you can also click detailed billing summary from your order summary to break down your charges by item.
You can also e-mail us and we can fax you or mail you a summary of your charges.
International Shipping Questions.
We only accept wire transfers or credit cards on any orders being shipped outside of the United States. Please refer to the above Internation Shipping Policy for further details.
Extended Warranty Services
Extended Warranties are available for purchase with most products and will protect the product from manufacturer defects. All warranties placed with order are non-refundable.
Career Opportunities
If you have a good knowledge of consumer electronics, and have the ability to work under a fast passed environment, then this could be the perfect job. We offer a stimulating work environment, five-day work week, and a complete benefits package.
E-mail us at Jobs@1StopCamera.com
Interested in being a Vendor/Affiliates
You are interested in being a vendor or an affiliate please call us or e-mail us at Vendor@1StopCamera.com or Affilates@1StopCamera.com
If you are already a member of the Linkshare network, you may join our Affiliate Program here.
If you are not a member of the Linkshare network, but are interested in joining, you can sign-up with Linkshare here.
